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VERY IMPORTANT!
DO NOT contact us about tracking until you check our tracking database
Please read the information below!
How to search the tracking database:
- Find your order number
ex. your order number is 13
The site for tracking lookup is http://www.onlineorderstatus.info
If you already made a purchase please quote your ORDER NUMBER when contacting this email otherwise it is very difficult to know what you are referring to and can delay our response.
FAQ - Please Read Before Contacting
1) How much is shipping to Canada, USA, Australia, All of Europe, China, Hong Kong, Malaysia, or Singapore?
THE SHIPPING IS ALWAYS FREE!
2) If my country is not listed in the list above, how much is shipping?
Contact sales@krudle.com if this is the case.
3) How long should delivery take?
Typically around 7-12 days but delivery times can vary.
4) How do I order?
Add the items to your shopping cart by clicking "add to cart" then proceed to "checkout" with those items in your shopping cart, keep going and enter all your information, join krudle.com, if you have not already you will be prompted to do so, you will then be redirected to the billing website on a secure connection to enter your credit card details. When the transaction is successful the website automatically emails you an order number, which you should use when contacting the support if you ever need to do so.
4) Can I order to Africa?
No unless of course you email us and arrange a payment via Western Union or Moneybooker.
5) What about returns/exchanges.
Read about this at http://www.krudle.com/conditions.php
Under no circumstances should a product be returned to the address label as that is the address of the shipping company. The transaction will not be refunded if you ship there. Please contact us for return requests.
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